Privacy Policy

This privacy policy explains how Suryakiran Homeware Private Limited collects, uses, and protects your information when you use our site, this service, or our online platform. Suryakiran Homeware Private Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this service, you can be assured that it will only be used in accordance with this privacy policy.

What we collect

We may collect the following types of information when you use our service:

Information you provide to us directly, such as your name, contact details (like postal address), billing address, shipping address, payment information, and other details you provide when you place an order, create an account, or communicate with us.
Information about your use of our site, including your IP address, browser type, operating system, referral source, length of visit, pages viewed, and website navigation paths. This information is collected using cookies and similar technologies.

How we use the information we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To process and fulfill your orders, including managing payments, shipping, and deliveries.
To provide and maintain our service, including monitoring the usage of our site.
To manage your account.
To communicate with you, including responding to your inquiries and sending you updates about your orders or service-related information.
To improve our products and services.
To personalize your experience on our site.
For internal record keeping and administrative purposes.
To send promotional emails about new products, special offers, or other information which we think you may find interesting using the contact details you have provided (where you have consented to receive such communications).
To detect, prevent, and address technical issues and security incidents.
To comply with legal obligations and protect our legal rights.

Legal Basis for Processing (as per GDPR and other relevant laws)

We process your personal data based on several legal grounds:

Performance of a Contract: When the processing is necessary for the performance of a contract with you, such as processing your orders and providing services.
Legitimate Interests: When the processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your data protection rights. This includes improving our services, marketing activities (where not based on consent), preventing fraud, and ensuring the security of our systems.
Consent: When you have given explicit consent for specific processing purposes, such as receiving marketing communications. You have the right to withdraw your consent at any time.
Legal Obligation: When the processing is necessary to comply with a legal obligation to which we are subject.

Sharing your information

We do not sell your personal information to third parties. We may share your information with third parties only in the following circumstances:

Service Providers: We may share your data with trusted third-party companies and individuals who perform services on our behalf or to assist us in operating our service (e.g., payment processors, shipping companies, analytics providers, IT service providers). These third parties are contractually bound to use your data only for the purposes for which it was shared and in compliance with this policy.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: If Suryakiran Homeware Private Limited is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, or as long as we are legally required to do so. When your information is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

The right to access: You have the right to request copies of your personal data we hold.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided in the contact section of this policy.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Cookies

Our site uses cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the site.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there.

Suryakiran Homeware Private Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Children's Privacy

Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, or wish to exercise your data protection rights, please contact us by mail at:

Suryakiran Homeware Private Limited
Plot No 34A
Electronics City Phase 1, Hosur Road,
Bangalore, Karnataka, 560100
India